Retrieve the conversation messages list

Encoding : UTF-8

Authentication

Your "api-key" and "api-login" identifiers must be added in the headers.

Definition

This web service allows you to get the conversation messages with some special parameters.

Special parameters

NameTypeDescription
pageintThe page number to retrieve (default is 1)
per_pageintThe number of items per page (default is 50)
contactstringA combination of the following values to retrieve the conversation: phone_number, email, facebook_id, conversation_id.
phone_numberstringSearch all types of conversations by phone number (sms, rcs, multi_channel).
emailstringFind a contact by email and then use their phone number to search for conversations.
facebook_idstringSearch for only Facebook conversations by this ID (value format should be fid_{facebook_id}).
conversation_idstringSearch for a specific conversation, input format will be cid_{uuid}.

How Our API Deals With Incorrect Data

The API we provide will try to interpret your request as best it can. If a parameter has the wrong value, we will try to understand it anyway. If the parameter has the wrong type, we will try to format it as best we can. Thus, we have determined default values, which are indicated in our documentation. If a parameter could not be recognized or "fixed", we will ignore it, but your request will be sent.
If one of your parameters does not have the right value, or does not have the right type, we will try to :

  • "cast" (convert) it so that it can be understood.
  • format it (delete prohibited characters for example)

Server Response Example in JSON

Success

[
  {
    "message_id": "***",
    "text": "Example inbound RCS message",
    "direction": "inbound",
    "delivery_status": null,
    "channel": "rcs",
    "user_identifier": "***",
    "user_identifiers": {
      "phone_number": "***",
      "email": "***",
      "facebook_page_id": null
    },
    "agent_assigned_to": null,
    "contact_name": "Example name",
    "contact_identifiers": {
      "phone_number": "***",
      "email": null,
      "facebook_id": null
    }
  },
  {
    "message_id": "***",
    "text": "Example outbound SMS message",
    "direction": "outbound",
    "delivery_status": "sending",
    "channel": "sms",
    "user_identifier": "***",
    "user_identifiers": {
      "phone_number": "***",
      "email": "***",
      "facebook_page_id": null
    },
    "agent_assigned_to": null,
    "contact_name": "Example name",
    "contact_identifiers": {
      "phone_number": "***",
      "email": null,
      "facebook_id": null
    }
  }
]
Language
Click Try It! to start a request and see the response here!